Are All Products Available To Be Shipped?
The availability of a product is listed in the "Price And Availability" box on the product details page. In general, most items are "In Stock" and available to be shipped. Some items may occasionally be "Out of Stock". When an item is not "In Stock", the "ADD TO CART" button will be replaced with the "PUT ME ON THE WAITING LIST" button.
In Stock Items
Orders for In Stock items are generally shipped within 1-2 business days. Items are shipped once the ordered products are located, payment is received, and the shipping address is verified. The expected shipment time of 1-2 business days refers to when the order leaves our warehouse. It does not refer to when the order will arrive at the final shipping destination. Delivery times vary depending on where the package is being shipped to and the shipping method chosen at checkout.
**Please note that business days are Monday to Friday, excluding Canadian and US federal holidays.**
Backorders & Out Of Stock Items
Our aim is to keep all the products offered on our website in stock. However, if you have placed an order with an out-of-stock product, we will notify you by phone or email. We may suggest an alternative, inform you when new stock will be ready to be shipped and/or give you an opportunity to cancel the product from your order. The order total, taxes and shipping costs (if any) will be readjusted to reflect the product cancellation.
Out-of-stock items can not be added to the shopping cart. If you wish to be informed when the item is restocked and available for purchase, you may add your name to the product's waiting list. The waiting list button is located on the product details page of the out-of-stock item. A pop up box will appear requesting your name, phone number and valid email address.
What Shipping Methods Are Available?
We currently use Canada Post to ship our parcels.
By default, all Canadian orders will be shipped by Canada Post Expedited. Canada Post Expedited: please allow 2-13 business days for your order to be delivered depending on location. Shipping costs within Canada are expensive.
Can I Track My Parcel?
Depending on which shipping method you select, tracking information may be available for your order.
Thank you for visiting and shopping at MEBYKATIESHOP. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
MEBYKATIESHOP ships to addresses within Canada and the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
MEBYKATIESHOP is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
MEBYKATIESHOP is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently ship outside of Canada.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.