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Refund Policy

Thank you for shopping at Medical Esthetics by Katie.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
  • ​The product was purchased in the last 15 days
  • ​The product is in its original packaging
  • ​You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
  • ​By email:
Send the product with its original packing and the receipt or proof of purchase, to:
Medical Esthetics by Katie #406 - 625 5th Avenue New Westminster, BC V3M 1X4 Canada

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Medical Esthetics by Katie.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:


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