Welcome to the MBK Clinical Skincare Solutions & MBK Cosmetic Solutions Family!
As a wholesale account you automatically agree to the terms in this contract. If you do not adhere to our wholesale policy your account may be put on hold or canceled at anytime with or without notice.
Wholesaler Account Information
Are you a skin care professional or spa/clinic owner and wish to incorporate MBK Clinical Skincare Solutions & MBK Cosmetic Solutions into your practice? Do you want to share MBK Clinical Skincare Solutions & MBK Cosmetic Solutions with your customers?
We want to connect with our wholesale locations and create a relationship based on aligned values to be able to follow-up with continuing skincare education, support, and growth. We are not a multi-level marketing company and do not use direct sales representatives.
When choosing wholesale accounts, MBK Clinical Skincare Solutions & MBK Cosmetic Solutions product lines is an exclusive brand accepting a limited number of spas and clinics in each city. We want to ensure that our spas and clinics have something exclusive creating return sales and customers long term. You will NEVER see our product sold on Amazon, eBay or any other online/brick and mortar location; we are strictly a professional brand. If your customers call us to purchase their refills, we will send them back to you.
Wholesale Application Process
Allow 2 full business days for an order to be processed and given to carrier for shipment; excluding weekends.
Add 7 business days for holidays, tradeshows, education seminars, and promotional sales.
TERMS OF SALE
By completing our Wholesale Registration on the XOthree website (https://mebykatieshop.com/), you the retailer are deemed to have read and agreed to the following terms and conditions. These terms and conditions apply to all wholesale orders.
RECOMMENDED RETAIL PRICE
Medical Esthetics by Katie recommend selling at the MSRP to keep everyone happy. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to Medical Esthetics by Katie and will typically be granted on a semi-annual basis.
Medical Esthetics by Katie will make available images that you might require for your print and online presence. Should you require any additional images, please contact us. Any imagery you provide yourself must be approved prior to use (please allow adequate lead-time for approval; two weeks is recommended).
At this time, Medical Esthetics by Katie is not extending credit terms. All orders must be accompanied by pre-payment. Your payment will be processed before your order is packed. Shipping will be charged at the time your order is placed. We accept credit card payment and PayPal online via our website.
No products or goods purchased from or produced by Medical Esthetics by Katie shall be resold by or through any on-line auction or online store (such as Ebay, Amazon, Gumtree, Etsy, Trademe or other similar sites) without the express, written authority of Medical Esthetics by Katie. If you are planning to sell products produced by Medical Esthetics by Katie in an online marketplace/store, it must be owned by the entity applying for a Wholesale Account and listed on the Wholesale Application to be approved by Medical Esthetics by Katie.
Items will not be shipped until full payment is received. No COD orders. We use Canada Post, based on cost affordability, unless you specify/request a quicker mode of shipping. On all orders, we include the cost of packaging materials and handling fees in your shipping total.
Medical Esthetics by Katie will not be liable for any customs or duties when you are importing into the country you are based in. Please make yourself aware of potential charges before importing.
SIGNATURE UPON DELIVERY
Carrier will require a signature upon delivery, unless Signature Waiver on Application Form is signed. By signing the Signature Waiver section of the Application Form, the account holder is accepting full responsibility for the shipment. For example, if the package is opened and/or stolen from the shipping address, MBK will not be held responsible for the loss and will not replace with new merchandise.
You will receive a courtesy call & email when their order comes in, letting you know one or more items is back ordered / pre-ordered. You will be offered the option of either holding the entire order or paying extra shipping when the back ordered / pre-ordered item comes in. We do not pay the extra shipping to separate the orders, unless you order is going to be split up into multiple packages already. If we do not hear back from you within 2-3 days the back ordered items will be excluded from your shipment, and we will automatically ship the in stock items. You understand you are responsible for paying an extra shipping charge once those items come in.
Returns on expired items will not be accepted as they are not eligible for refund. The MBK Skin Care Professional is responsible for rotating and maintaining their stock.
Refused shipments are subject to a 20% restocking fee, as well as paying any new shipping costs for re-sending your order. You understand you will be responsible for all shipping costs incurred by Medical Esthetics by Katie.
SHIPPING ERRORS, RETURNS, AND WARRANTY
Order errors must be brought to Medical Esthetics by Katie attention within 5 business days of receipt of shipment. We endeavor to protect your reputation, and ours; if you or your customer finds an issue related to manufacturing defects during the first 90 days, we will work with you to find a resolution.
We go to great lengths to ensure that your order arrives intact! If for some reason your order is damaged in transit, please report it to us within 7 days of the date you receive the merchandise. If you receive product with damage in excess of 10% of your order, you will be required to return the product to Medical Esthetics by Katie. Please phone or email PHOTOS to report such breakage.
We will issue a credit to your account only for merchandise that has been reported, insured, returned and received by Medical Esthetics by Katie.
MERCHANTABILITY AND MISREPRESENTATIONS
You agree that Medical Esthetics by Katie makes no warranty, express or implied, as to the merchantability of Medical Esthetics by Katie products. You also agree that Medical Esthetics by Katie is not liable for any misuse or misrepresentations of the goods by You or the final retail purchaser or consumer, and indemnifies Medical Esthetics by Katie for any legal actions that emanate from such actions.
You acknowledge that products (including images of the products and information about the products) we supply you are products that have been created by or for Medical Esthetics by Katie and Medical Esthetics by Katie owns or has rights in relation to the intellectual property (including designs, copyright and trade marks) underlying or associated with these products (including images and information). You agree not to copy, reverse engineer, reproduce, distribute, publish or otherwise use the products (including images of the products and information about the products) and related intellectual property other than in accordance with these terms and conditions.
You agree that they will not file a chargeback with their issuing bank and understand in doing so they give Medical Esthetics by Katie the right to take legal action to enforce these conditions. In the event Medical Esthetics by Katie must seek legal action to enforce these conditions or collect a debt, defendant shall bear legal fees.
You shall not allege to consumers that they manufactured these products themself, nor appointees of themselves.
Medical Esthetics by Katie reserves the right to change the terms of this Agreement as necessary. Prices are subject to change without notice. Either party with 30-day written notice can terminate the relationship.
Please consider the following terms of our Wholesale Accounts, and if you are in agreement, complete and sign the application below. Once we determine that our interests are mutually beneficial, we’ll send you our price list and other applicable information. Please note that, regardless of whether you complete and sign the application, by ordering products from us you are deemed to accept these terms and conditions.